Need help fast? The 611611 Helpline and Online Chat Make Support SIMPLE

Text∆ a keyword to 611611 or use our online chat for help when you need it most.

Your SIMPLE Mobile phone keeps you connected to everything you care about. When you need help there’s no time for delays – and no way you want to miss out while you wait. That’s why we created the 611611 helpline and our online chat. With just a quick text or chat, you’ll get the information you need without missing a beat. Here’s how it works.

Using the 611611 helpline

Texting a keyword to 611611 is the easiest way to use the helpline.

Everyone needs help sometimes. When you do, the 611611 helpline delivers the info you need in an instant via your SIMPLE Mobile phone. There are two simple ways you can use the helpline:

Texting∆ a keyword to 611611 is the easiest. A few of the most commonly used include:

  • ACCT: Checks your service renewal information
  • ACTIVATE: Lets you activate service
  • BUY: Helps you purchase service plans
  • BYOP: Determines if your phone is compatible with SIMPLE Mobile’s network
  • DUE DATE: Sends your service end date
  • ENROLL: Enrolls you in the Auto-Refill program
  • POINTS: Lets you enroll in our Rewards program and see how many points you’ve earned
  • REUP: Adds airtime
  • VOICEMAIL: Helps you setup and access your voicemail, as well as retrieve and reset your password

Visit us online to learn more and see a full list of keywords. You can also see the full list by texting∆ HELP, or text∆ SUPPORT for help with service-related problems.

If you’re browsing support resources online, enter your phone number at the top of the helpline page. Once you do, just click on the keyword you’d like to use, and we’ll send the info to your phone. Couldn’t be simpler!

Using the SIMPLE Mobile Online Chat

If you’ve visited our technical support center recently, you may have seen the black and green speech bubbles at the lower right-hand side of the page. When you click on those bubbles, you’ll connect with our easy-to-use chat feature. It’s easy when you follow these steps:

  1. Click on one of the three green menu option buttons that appear in the chat window:
    • Products and Services
    • My Account
    • Help
  2. Each menu will open additional options for more assistance, including:
    • Switching to SIMPLE Mobile
    • Buying airtime and phones
    • How to become a customer
    • Phone help
    • Questions
    • How to contact SIMPLE Mobile
  3. Follow the prompts to find the information you need.

If you need to speak with a representative, that’s simple too – reply with AGENT to get in touch with one of our customer support specialists.

Out with the old, in with the SIMPLE

When quick info is exactly what you’re looking for, our 611611 helpline and online chat give you the support you need with no waiting and no hassle. SIMPLE Mobile is always there for our customers, and we’re always here when you’re ready to switch to the wireless carrier that gives you more speed and more data for less. Keep the phone you love or choose from the hottest phones – either way, our lightning-fast 4G LTE† network will make you wonder why you didn’t make the move sooner.

†See Terms and Conditions of Service at

∆Message and data rates may apply. Visit for Privacy Policy and for Terms & Conditions.